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Everything was handled exceptionally well from consultation, design, planning, etc. I was kept well informed by Refresh and any issues and problems were dealt with promptly including additional work that needed to be done. The finishes and outcome were even better than I could have imagined.

Sandra Klingsberg

Refresh did a good job, worked to agreed timetable and managed the tradies well. Thought well about the design and came up with really unusual ideas. Very considered in their thinking and not pushy at all. We liked their professional approach. 

Peter & Angela McLaughlin

Our project Manager was superb! He really helped us with selections etc.

Mark & Linda Worthington

Refresh Renovations have been a pleasure to deal with, especially Alan from Christchurch. This is the third undertaking we’ve had with Refresh in two different properties from: full bathroom, full kitchen, all flooring, retrospective double-glazing and now landscaping renovations. He goes above and beyond in understanding the client’s perspective and tastes and will provide advice accordingly in regard to design and costs. The cost is higher than some but an exceptional project manager definitely makes a big difference; I could rest easy in knowing that progress is being made and all I have to worry about is confirming designs, choosing colours, plants etc. Communication is great and he will keep you updated on current and future progress. Though we’ve had delays in completion, this has been managed to ensure quality is up to the highest standard. We will not hesitate to use Alan’s services again.

Mia Anne Valerio-Meek

It is our pleasure to share our experiences with Refresh, and in particular Wayne Gordon.
Our project

For a number of reasons we owned two houses, one in Wellington and one in Levin, but age and health changes determined that we had to decide where we were going to live. We chose Levin but we had inherited the house some fourteen years earlier, and nothing had been done to it other the painting the exterior, so we determined that we wanted to do a full renovation to bring the house up to date. Having been involved in renovations earlier, knowing your tradesmen was of extreme importance. To start the process we visited the Home Show in Palmerston North to see what was available. There were various variations of help available, but we were recommended to visit the Refresh stand to see what they could offer.

I can remember my opening remark “I am 71 years’ old, and we have a number of renovations to do, and I don’t want hassles!”

We firstly met Wayne’s wife, Anna, and later Wayne, and the first thing that impressed was their listening abilities, and the lack of high pressure salesmanship. They were nice people.

Our major dealings have been with Wayne, so I should start with our impressions of him. He is ex-army, and the one thing that impresses, not just with us, but also with the tradesmen he employs, is his organisation. He organises when each one will be required, and manages this as the contract goes on so that their visits to the work site are as productive as possible, and not done on a crisis basis. His documentation is exemplary, and he keeps in regular contact as the project proceeds. He was often at the site, and we got regular emails bringing us up to date. He is very pleasant to work with, and there was nothing he was not prepared to help with.
How the project proceeded

First Wayne came and we went through the house outlining the changes we wanted to make. All of the time (and ever after) he took copious notes. After that he brought in the tradesmen he works with to look at their part of the project. It was clear that they all enjoyed working with Wayne, and they were invariably pleasant, attentive and well skilled. All through the project they would talk to us about what they were doing, and often suggest enhancements

There followed a detailed specification, (after which we scaled down our desires - no surprises there), and further specifications followed, sometimes accompanied by a further visit from the tradesmen involved, until we arrived at a specification we were happy with, and an agreed price. Then followed to formal contract, and even with this he showed flexibility to ensure that both parties were comfortable with the contract. Thereafter, that was the agreed price. Any changes we made (and this is inevitable) after that were treated as variations, and priced and agreed before continuation. The documentation was terrific. There were changes, and occasionally delays, but all of the time we were fully informed. At times we made our own purchases, but often Wayne had contacts that ensured that even then we got the best price we could. If we ordered something, for example the toilet we chose which didn’t turn out to be quite what we were looking for, Wayne would return it and get what we did want. All of this was done with good humour, and a genuine concern that we should be happy with the finished product. If we couldn’t get what we wanted (for example the tiles in the bathroom) from his normal suppliers, Wayne himself went around the other suppliers to source exactly what we wanted.

All through this time Wayne was keeping us informed, sometimes by email, sometimes by text and sometimes by phone. Whenever we visited the site, there was always a tradesman wanting to talk to us to ensure that they were doing exactly what we wanted.

There was only one genuinely bad day. As part of the process we had put our Wellington house on the market. We sold by tender and got a price we couldn’t refuse, but we had to be out of the house in a fortnight, a week before Christmas, whereas we thought we would be transferring in about mid January. At the stage we signed the Purchase and Sale Agreement our Levin house was completely uninhabitable. In Levin everyone worked as hard as possible to get things finished, but when the fateful day came we arrived in Levin with things still in a mess. Wayne came in the driveway he said, “Don’t worry, you will be in the house and able to lock up before I go home tonight”. And we were! Wayne brought a vacuum cleaner with him and started on the ghastly process of cleaning up the dust from the building and rendering of the walls, and anything else he could do to help. Nothing was too menial. It was a while afterwards before we could live in the property, but we were able to stay with a relative for a week, and Wayne kept the pressure on to ensure that the essential work was finished, at least to the stage that the house was habitable. Given this was the week before Christmas, no mean achievement.

We are nearly finished now, with all of the extras that needed to be done once the renovations were finished – new carpet on the floor, repairing some windows where catches were old etc.etc. Wayne is still as attentive now, at the end of the contract as he was at the start, and has an impressive number of contacts for any tasks that come up, for example a furniture repairer to fix a dining room table which had been damaged by the carrier on the way from Wellington to Levin. Again, these have also been highly skilled professionals. Again, Wayne has acted as liaison to see that the work was done.

In short, we would not hesitate to have Wayne manage another renovation in the future, and we cannot recommend the Refresh Renovations Palmerston North franchise highly enough. If the other franchises meet Wayne Gordon’s standard, you too will be well pleased.

Bill and Marie Hinkley

Bill and Marie Hinkley

Dear Wayne and team,

I would like to thank all the team for the magnificent work you did for me last year when you changed my toilet and bathroom to my new combined bathroom. The new bathroom is everything I wanted it to be and I am very pleased with it. Thanks for making the process so easy for me.
It was a real pleasure working with you.

Yours sincerely,
Gail MacNeill

Gail MacNeill

I have waited 17 years to complete the renovations on my home, over these years I must have employed some of most unreliable and marginally honest trades’ people that Auckland has to offer. This time I was determined that the work would be done properly and by folk I could trust.

From the outset Jim impressed me; straight-forward, honest, imaginative and thorough. After a few initial conversations Jim returned with advice and quotes. In addition, he was able to present ideas that I had not considered. The plan was exactly what I wanted and I felt comfortable to leave the country for a month safe in the knowledge that Jim and his team were dealing with the work. Whenever there was a decision to make Jim ensured that it was within my budget and kept clear and open communication with me about the job while I was not around.

I really valued the contacts and relationship that Jim and the Refresh team were able to bring to the job. Choosing kitchen units, bathroom units, tiles and the multitude of other products associated with the renovation was a very easy process.

Not having to deal with sub-trades is worth its weight in gold, I could focus on my day job and not feel that I was having to do two jobs at the same time.

While the roof was being replaced Jim realized that one part of the house was not insulated – a small gift from a prior tradesman. In a gesture of real generosity Jim did this at no charge. There were many other instances of Jim’s thoughtfulness and kindness.

I would recommend Refresh Renovations and Jim Gleeson in the highest terms possible. If you want work professionally completed with good humor and on budget then I suggest you have a conversation with Jim.

Edmund Aldiss

I got to know Jim at a time when I was very stressed and had an escalation of failed renovation work at my Hillsborough property. Initially Jim was only going to assist me with the plumbing issues that I had when I mentioned to my neighbour that I have a small claims court hearing pending. She recommended me to Jim. I had water damage throughout the bottom section of the house. Jim carefully looked at all the options to make it easier and very cost effective to fix the problems. I felt like Jim was only working for me although I know he might have had a busy schedule back at work. Jim was on the phone trying to make me at ease, at night he would come around and take pictures. He carefully considered all options before he gave me a quote. He was very busy at the time but somehow managed to squeeze in the jobs when he saw the urgency of it.

Not any builder will be happy to fix others mess but Jim was happy to assist. He did the fixing as projects by concentrating on the main issues which was my water damage. There were pipes leaking, poor draining and uncompleted plumbing which he picked up within the first two days by using the best and fastest detection equipment that I have never seen before. I felt at ease during that period and had to proceed with my renovations and deal with small claims court for the damages from previous builders. The lower level of my house had the most horrible odour from the stale water. Jim looked passed that and focussed on the end result. He kept telling me the outcome will be amazing. Jim gets excited about his job and treats his job as his own business. I didnt have to tell him something was wrong, he would pick it up in advanced and get his workers to fix it straight away of which there was very little of.

Jim did not only assist with the technical problems but he explained all the damages in layman terms for me to understand and gave my son tips on maintaining the property as he went along. Jim quickly got a team together to assist with the key areas to be fixed. He broke it down into projects and then took over the renovations. Jim itemised and explained everything in the contract with me which included a written quote and all the necessary laws, rules and regulations that goes with building requirements and renovations. Once I signed the contract I had all my renovations in my head, what the cost would be including the unexpected "what ifs".

Jim basically led me by the hand to do my bathroom shopping including suggestions on interior decorating. I do not have any old photos of my house because I don't want to be reminded of it. Today I have a dry house, the odour has been removed, there is not more leaking coming from the driveway and Jim further educated my son on how to build a sealer on the walls to keep the walls dry. We are very grateful as a family for the amazing transformation and people walk into my home now with the "WOW" factor.

Jim's after sales customer service  was above and beyond his call of duty. He arrived at my house during his busy schedules with kids on his side after sports activities and dropped off a "thank you" basket again outside of his working hours. I wonder if Jim ever sleeps (lol). Jim obviously live, dream and demonstrate the values of Refresh Renovations. After all, my house now is the display of exactly that "Refreshed, Renewed and Rejuvenated". I walk in my house with pride and get the credit for the transformation. However, I give all the praise and glory to Jim. Without him I would still be thinking how I will or can Refresh my house. I have the ahaaaaaaaaaa moment every time I step into my home and am enjoying my dream home now. Words cannot explain it enough.

THANK YOU JIM, YOU MAKE THE SUN SHINE ON A RAINY DAY:)

Theresa Carolissen

We were looking to do a range of work on our property including repairs/renovations to our home, building a large garage and landscaping.

We had lots of ideas and stipulations but didn't know where to begin. We didn't want to waste time/money by doing something wrong or in the wrong order and having to redo things. This was especially important as we didn't have the funds to complete the job in its entirety from the start; it would be an ongoing process.

We found Refresh online and was promptly put in contact with Wayne Gordon from Palmerston North and we haven't looked back. Wayne has contacts with a host of different service people and trades people. As he has to work with them regularly, he only uses those who are reliable and do a good job. Within no time we had comprehensive plans for the entire property which gave as a direction to move forward.

The job is ongoing but the work we have had done so far has be done quickly, thoroughly, and to a very high standard. Wayne has made an effort to keep in touch with us even when no work is going on, just to make sure everything is on track and keep us up to date with any eventualities. I can't say enough about his excellent service.

If you're looking do do some renovations/alterations to your place and you're looking for quality and reliability at a fair price you can't go wrong with Refresh Renovations.

Peter Moran and Angela Saywell

Refresh Renovations [Jim Gleeson] were friendly, flexible and very competent. We sincerely recommend them.

Anette Rydin

Paul and his team were very professional right from the start of our interaction to renovate our master ensuite. Once the job was underway the process went very smoothly. Refresh addressed our questions and concerns; the tradies were all excellent and they took special care not to damage or disrupt the rest of the household while the renovation took place.

The outcome was brilliant and the workmanship excellent. Have since recommended Paul the Refresh team to a number of friends.

Stuart Ryan

We undertook a re-design and installation of a kitchen, bathroom and living room area of our property - a significant renovation for us. Refresh were fantastic - the design took some time and mostly from our indecisions but they were very patient and we did not feel obliged.

The build started as planned and while there were a few minor changes due to material supply we were very happy with progress, information sharing and the build quality. Wayne went out of his way to keep us informed and to address issues quickly. The end product we are very happy with. I would recommend Refresh if you are thinking of hassle free renovations. (Refresh specialist: Wayne)

Roger Hurst

After years of procrastinating, I finally got around to "doing up" my original 60's kitchen. Of course, that also meant removing a wall between the kitchen and dining room, and new wooden bifold doors and windows to replace two old windows, so it was a bit more than just a do up.

Wayne from Refresh was a wonderful project manager. From his initial visit through to completion everything was coordinated to fit round my work hours, and he kept in touch throughout the entire job, so there were no surprises. Once the work actually started I really appreciated his ability to coordinate the various tradespeople. I knew that I could walk out the door to go to work in the morning and not worry about a thing. Wayne would ensure that whoever was scheduled for that day had access, and that the house would be secure on my return. I still walk into the kitchen in the mornings and don't really believe it is real. Without Wayne and Refresh I think I would still be cooking on my old Frigidaire stove.

Anne Weir

WOW Refresh Renovations are a breath of fresh air! Prompt response to my enquiry, initial meeting informative and professional, follow up communication outstanding - such an amazing service!

Tracey Gudsell

I believe my case is a bit different to the others. Since I was remote (Hong Kong), my entire home renovation was done on the other side of the world. Paul was not only the person who helped me to manipulate the renovation work, he was also the designer for my home. When I came up with ideas, he provided his professional knowledge in details for me to judge what could be done and what could not be done. I would say, with a different language and being in another part of the world, it was a seamless work experience when I worked with Paul.

Indeed Nicole (business partner with Paul) was just the correct person to keep in touch with all other renovation details to make the job even more prefect.
 
Ultimately, I feel very comfortable and happy with the renovation; such as new kitchen, new awesome bathroom, perfect wooden floors and personalised wardrobe and colours that combine throughout made amazing artwork.
 
Therefore, I would certainly recommend Paul and Nicole for your renovation in terms of their professional knowledge. Reasonable on price and a very responsive partner to help you through a stress free renovation task!

Christie and Rickie Lam

Purchased a lifestyle home on April 2013. House required maintenance, started hiring tradies and found them to be unreliable, slow, and of lower standards (before, during, and after the completion of work). We attended the Palmerston North Home Show in May 2013 and met Wayne Gordon at the Refresh stand.

We explained our situation to him and he listened, came over to the house for an interview and inspection. He noted the problem and helped us with a plan to address the problem. Within a week we had a plan of the job, the cost, who is doing the work and their references.

We are up to stage 4 of the maintenance work and Mr Gordon is still working for us (two continuous years now), still keeping us informed, never letting us down, and still ensuring that we are happy with the work (and we are).

Bert and Annie Said

A very nice company to do business with and Wayne was very professional as were the two men that did the work. All three were very pleasant to the house tenant, even when the ducks thought they should help with eating their lunch.

Christine Ramsay

I'd thoroughly recommend Refresh. We had a fantastic experience with Kris and his team. Our project manager (also Kris) was great and kept us updated on everything. The financial updates that Barbara sent every fortnight or so were great to see how the budget was tracking. Our entire project was on time and on budget with no issues at all. The only additional costs were extras we asked for during the project. The tradies were also excellent, very respectful of the fact that we were living in the house while all the renovations were taking place. What we particularly liked was the project management aspect of the job - my husband and I both work full-time - we just didn't have the time or expertise to attempt to try and manage a renovation project like this ourselves.

Rachel Chidlow and Darren Brooks

To date we have had a excellent experience. It has taken a while to get things going due to coordinating things with EQC but once that was done things have progressed nicely. We are having a full house renovation (or just about). Adding approximately 35 sqm with an added ensuite and total kitchen remodel. Our Renovation Specialist has been great going through the full process and keeping me informed of any items which have come up, as they always do on a project of this size. We are hoping that all continues to go well so we can be back in the house by the beginning of May 2015.

Karen Taylor

Refresh renovations undertook a fairly complicated renovation for us. It involved knocking out some walls and turning four rooms into one large open plan space and updating the kitchen. In the process we also swapped some windows and doors about and also updated the joinery in the area and added a new front door. The reason I initially spoke to Refresh was because of the in-house architect as we needed to know if we could safely remove walls. Kim was wonderful - she was organised and prompt, and we were always kept well informed. When I said I didn't want the space tiled Kim suggested timber flooring and was able to source some recycled rimu from Christchurch, which, thanks to the amazing man Richard (another contact of Kim's) who laid it for us, lives again as the most beautiful floor. The kitchen is lovely and the team at Kitchen Dynamics in Waiuku (whom Refresh contacted to do the kitchen) were great to deal with and nothing was ever a problem. We also had a wedding on site so had a tight time frame but everything was finished on time and we really enjoyed the process of the renovation. It has given us motivation to finish the rest of the house now. We now have a beautiful space to live in and we can't thank the team at Refresh Renovations enough.

Michelle and Mark Reddy