Renovating your home shouldn’t feel overwhelming. And with Oybek Boltayev at the helm, it doesn’t! As the Refresh Renovations Consultant for South East London, Oybek offers homeowners a smarter, more structured way to bring their renovation ideas to life. Backed by more than a decade of experience in global customer operations, Oybek combines project management expertise with a genuine passion for delivering great customer outcomes.

At the core of Oybek’s role is a simple mission: to make the renovation process clear, stress-free, and tailored to each client’s needs. He’s personally involved from the very first conversation through to final handover, ensuring there’s one reliable, informed point of contact throughout the entire project.

Customer-Centred Renovations, Delivered with Care

Drawing on his background leading customer support and success functions in fast-paced technology environments, Oybek has built his renovation business on the same foundation: strong communication, clear timelines, and a commitment to doing things properly.

“My clients are often looking for clarity and confidence. They want to know someone is managing the project who cares about quality, timelines, and cost transparency. That’s exactly what I provide.”

With a deep understanding of customer service, Oybek brings a consultative, detail-focused approach to every renovation. His team follows the proven Refresh Renovations 5-step process, designed to reduce risk, improve communication, and deliver predictable results

What Sets Oybek Apart

Refresh Renovations operates on a robust project management framework, and Oybek reinforces that with his own operational discipline. Clients can expect:

• A single point of contact throughout the entire renovation
  
  
• A structured, step-by-step process with clear expectations
  
  
• Transparent communication and real-time updates
  
  
• A proactive approach to resolving issues before they become problems
  
  

A Modern, Professional Approach to Renovations

Unlike many traditional builders, Oybek brings a strategic, process-driven approach to home renovations. He applies the same systems-thinking and service excellence that defined his success in tech, offering a renovation experience that’s efficient, well-communicated, and designed with the customer in mind.

From transparent costing and detailed project planning to hands-on management during the build, Oybek ensures his clients always know what’s happening, why it’s happening, and when.

Background and Professional Experience

Oybek’s career spans more than a decade in senior customer operations roles within SaaS, AI, and global tech companies. He’s led large international teams, streamlined service delivery, and introduced automation to elevate the customer experience.

Career highlights include:

• Achieving over 96% customer satisfaction (CSAT) at Tradify
  
  
• Resolving a backlog of more than 2,000 customer service cases
  
  
• Leading global support operations across the UK, Ukraine, and APAC
  
  
• Implementing AI-driven tools for faster, smarter service delivery
  
  

He holds a BSc (Hons.) in Business Information Systems from the University of East London, equipping him with the strategic insight and technical expertise to lead complex renovation projects with confidence.

Let’s Get Started

A successful renovation begins with the right conversation. Oybek is ready to meet with you, understand your goals, and offer expert guidance on how to turn your ideas into a carefully planned and beautifully executed project.

Whether you're thinking of a home extension, a kitchen upgrade, or a full renovation, Oybek and his team in South East London are here to help. Book a free consultation today and take the first step toward a home that’s designed around your life.